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What is Total Quality Control? the Japanese Way, by Karoru Ishikawa, Kaoru Ishikawa
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This dynamic handbook has sold over l00,000 copies in Japan already and has helped thousands of firms throughout the world turn quality into their most powerful marketing weapon. You can use the Ishikawa method to create high-quality products, as well as improve customer relations, reduce manufacturing costs, decrease "down-time," and minimize product liability suits.
- Sales Rank: #1168185 in Books
- Published on: 1988-12
- Original language: English
- Number of items: 1
- Dimensions: .92" h x 7.27" w x 9.59" l,
- Binding: Hardcover
- 240 pages
Language Notes
Text: English, Japanese (translation)
Most helpful customer reviews
7 of 7 people found the following review helpful.
Quality Guru - leading Japanese contributor to quality management.
By Carlos F. Pola Torroella
This was the first book I read on quality a long time ago and stills on my bookshelf.
Ishikawa insisted that Total quality means everyone contributes but in teams rather than as an individual, and went on to coin the phrase that quality was a thought revolution and based on the "respect of humanity". Maintaining that building a quality culture was a slow process easily destroyed by too rapid an implementation and that collecting and analysing factual data was the essence of quality control.
Like others, Ishikawa believed that quality begins with the customer and therefore the essence of any improvement is based on understanding that customers needs, aspirations and reactions. Clear and distinct clarity was needed in a specification to cover any relevant condition such as humidity, temperature and feel. He also pointed out that customer complaints rather than being a criticism was a vital quality improvement opportunity to be actively sought out.
Ishikawa built on Feigenbaum's concept of total quality and suggested that all employees have a greater role to play, arguing that an over-reliance on the quality professional would limit the potential for improvement. Maintaining that a company-wide participation was required from the top management to the front-line staff. As every area of an organisation can affect quality, all areas should study statistical techniques and implement as required with internal and external Quality Audit programmes. Going on to name areas such as engineering, design, manufacturing, sales, materials, clerical, planning, accounting, business and personnel that can not only improve internally but also provide the essential information to allow strategic management decisions to be made concerning the company.
2 of 5 people found the following review helpful.
Ask yourself these questions:standards,quality,and fishbone
By A Customer
By reading this book you will learn more about what Kaoru Ishikawa has to say about standards, quality control, and the fishbone diagram. Ask yourself why industry uses standards? The answer is consumers may not be satisfied with a product, and the consumer requirements may change from year to year and that makes industrial standards hard to keep up with consumer requirements. While on the subject of asking questions than ask you what is quality control? According to Kaoru Ishikawa it's a system of production methods, which economically produces quality goods or services meeting the requirements of consumers. The last and final question to ask yourself is what would a fishbone diagram do for me? It would assist you in the identification and listing of all the possible causes that produce problems.
2 of 5 people found the following review helpful.
The next process is your customer
By Xin Jing
I select the above phrase as the review's title because it benefits me most. This phrase is very useful in manufacturing firm. If we follow this phrase tightly, we will be able to ensure the products' quality before reach to end-users.
Besides that, before implementing QC in Japan, Ishikawa analyzed the differences between QC activities in Japan and Western Countries and concluded it is due to each nation's unique social and cultural background. It gave me a hint that, in order to implement QC in an organization, the information about that organization's social and cultural background must at one's finger tips.
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